With ICE-One, you can deliver optimal VoIP services without incurring the capital expenditure and ongoing operational costs involved in building and managing your own VoIP infrastructure. Our platform provides the technology and services necessary to operate VoIP and integrate powerful features of a Session Border Controller (SBC), quality-based Least Cost Routing (LCR) engine with billing capabilities from a single platform. Managed via a web-based portal, our platform puts you in control by providing comprehensive reporting and real-time analysis tools that give you the insight and intelligence necessary to manage your business successfully.

FREE ON-NET CALLS

When all employees and offices are making their calls on our network, you are set for instant savings without even changing anything on your PBX or your number ranges. If all of your customers and suppliers were on our network – you’d never have to pay for a call again. For those that have a home or remote office, connecting to our network can be done using various connectivity methods and all calls will be free between offices.

SIP TRUNKS

We employ SIP Trunks when multiple subscribers need to simultaneously make use of telephony services on our communications platform. SIP Trunks has the following benefits:

Reduce Your Costs – A SIP Trunk connection reduces your worldwide voice outbound traffic costs and is reliable with high call quality. Competitive and transparent call rates provided with a lowest price guarantee for any destination. Pay per second, no start rate.

Best Routes – We only use the best quality routes with Caller ID (CLI) capability with guaranteed worldwide termination of traffic. Our advanced routing policies ensures routing reliability and high route availability for your traffic.

Easy to Connect – You can easily connect your system to our Voice platform via a SIP connection traversing the internet or by utilizing a direct point-to-point connection. No complex infrastructure, only an IP ready telephony system (IP PBX).

Hosted PBX

We are able to provide best-of-breed hosted PBX services giving the following benefits to customers:

Immediate Cost Savings – No large upfront investment by purchasing an office telephone system and no need to maintain it. With a Hosted PBX solution, the office telephone system is operated and maintained by us.

Geographical Flexibility – Employees can work from anywhere when your office phone system is virtual, from home, from other offices, mobile phones and even when overseas.

Quick Setup – A Hosted PBX solution can be up and running quickly compared to a traditional telephone system deployment.

Pay per Use – All hosted extensions are charged per extension, so you only pay for what you need and use.

Call Recordings

All call recordings are stored for 30-days on our main server, records are deleted after this period and will be unrecoverable as such. We can provide the following call recording services:

Recording of all inbound and outbound calls.

Instant activation of call recording (On request) for a minimal charge.

Arrangements can be made to keep the records for longer periods of time if need dictates.

Our Recording system is compliant on all Acts and Regulations